Thursday, January 24, 2013

Insurance BPO Vendor Profile – Infosys BPO


Infosys BPO insurance services include: Quotations, underwriting and associated compliance activities, Financial administration (e.g., premium accounting, A/R), Claims adjudication, processing and review, Policyholder servicing (amendments with and without, underwriting), Agency management, Actuarial and analytics, Documentation fulfillment.

In September 2012, Infosys BPO acquired the captive BPO unit of US-based insurance brokerage Marsh & McLennan Companies for an undisclosed sum and would add about $10-12 million ( Rs 55-66 crore) in incremental annual revenue for Infosys BPO, would involve taking over of about 87 employees. The transaction would add at least seven group life insurance clients for Infosys BPO.

McCamish Systems LLC, an Infosys BPO company, specializing in end-to-end, enterprise-wide insurance and retirement business process solutions, has increased its presence in the Voluntary Group Life Insurance business space by commencing operations in Des Moines, Iowa, USA. The unit has 87 employees, serving seven insurers and covering more than 600,000 insured lives.

Infosys acquired McCamish Systems in an all cash deal of $38 million in December 2009. McCamish Systems LLC signed a multi-year agreement with FaithLife Financial, a not-for-profit financial services organization that provides life insurance, health insurance, income protection and investment products in Canada. Phoenix Life Insurance (Hartford) has signed a multi-year agreement with McCamish Systems for selected blocks of its life insurance products, including conversion of data, policy administration and customer support. 

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