Wednesday, February 22, 2012

Procurement Outsourcing Vendor Profile: Genpact Procurement BPO


Company Profile: Genpact, Indian BPO Vendor and it’s Procurement and Supply Chain practice delivers end-to-end supply chain solutions, enabled by its deep domain experience, best-in-class technology and strategic partnerships. Genpact has over 10 years experience in working with global companies to provide services that include Forecasting and Planning, Sourcing and Procurement, Fulfillment and Logistics and Aftermarket Services. PO contributes close to US$500 million to total revenue. 

Managed Spend: Manage over US$ 25 billion spend and 12,000+ supplier contracts implemented. Managed 2.5MM+ purchasing transactions and 15MM+ invoices annually. 35+ clients, 3000+ procurement professionals and global reach with support in over 11 languages. Process compliance levels of 4.37 Sigma - highest in the industry. Global delivery team - 25% of the delivery team located onshore or near shore.  
Experience in third party technology tools like Ariba, Oracle and SAP and proprietary tools and solutions

Sourcing & Category Management: Spend Analytics, Negotiation, Contracting, Sourcing Evaluation, Make/Buy Decision Support, Requisition to PO issue, Expediting, Ad Hoc Spot buys, PO to Receipt to Reconciliation, Accounts Payable, catalog management, Supplier profiling, Supplier Market Analysis,  etc. 

Locations: Genpact  PO delivery locations include 11 (centers) in 6 countries Bucharest, Cluj, Morocco, Guatemala, U.S., China, India (Hyderabad, Bangalore, Gurgaon, Jaipur, Kolkata ) 

Category Expertise: Management of all indirect & direct categories across all industry verticals. Indirect costs like IT/Telecom, Marketing, Logistics, MRO, Professional Services, Office Services, Utilities, Travel and Capital Equipment.  

Key Clients: GE, AstraZeneca, Symantec, Genworth Financial, GlaxoSmithKline, Delphi, Pfizer, Nissan, Carnation Auto, Serco, Yahoo, Walgreens, WellPoint/WellChoice, etc. 

Vertical & Geography Mix: Manufacturing is the dominant vertical followed by Pharma, BFSI, Hi-tech, Retail, Utilities, etc. North America followed by Europe, Asia Pacific are the key geographies. 

PO related Activities:
Partnerships: ICG Commerce has collaborative partnership with Genpact and offers clients Source to Pay solutions.

Genpact has partnered with IASTA to offer a Business Process as a Service (BPaaS) offering for eSourcing services based on IASTA's SmartSource platform.  

Genpact uses Smart Enterprise Processes methodology that  improves efficiencies and effectiveness that increase process performance between 2-5 times in terms of addressable spend visibility, working capital requirements and cost savings. 

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